Order tracking

Track your order.

Enter your order number and email address below. You will also receive a tracking email from us once your order has been dispatched.

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Order confirmed

You receive a confirmation email immediately

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Processing

Orders dispatched within 2 business days

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Dispatched

Tracking number sent by email

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Delivered

Typically 3 to 5 business days from dispatch

Look up your order

Enter your details.

Your order number is in your confirmation email, in the format #1001. If you created an account, you can also view all orders in your account dashboard.

Shopify implementation note In your live Shopify store, this form connects to Shopify's native order status page. Replace the form action with your Shopify order lookup URL, or use the built-in order status page at yourstore.myshopify.com/account/orders. Customers with accounts can also track from their account dashboard.

Delivery information

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Free tracked UK delivery

All orders ship free within the UK. You receive a tracking number by email once your order is dispatched. Most orders arrive within 3 to 5 business days from dispatch.

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Processing time

Orders placed before 2pm on a business day are typically dispatched the same or next business day. Weekend and public holiday orders are processed the following business day.

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Tracking email

You will receive a dispatch confirmation email with your tracking number once your order has been collected by the carrier. Check your spam folder if you have not received it within 3 business days of ordering.

Order not arrived?

If your order has not arrived within 7 business days of dispatch, contact us at chris@lumewellness.co.uk with your order number and we will investigate immediately.

While you wait

Make the most of your Lumé mask from day one.

Your mask is on its way. Here is how to get started as soon as it arrives.

Read the quick-start guide

Included in the box. Four steps, plain English. Takes two minutes to read. The instructions are designed to be followed on first use without referencing anything else.

Understand your wavelengths

Not sure which mode to start with? Our Science page explains what each wavelength has been studied for. Most people start with red and NIR combined.

Set realistic expectations

Most people notice improvements in texture and radiance within 4 to 6 weeks of consistent use. Give it time. Consistency at 3 to 5 sessions per week matters more than frequency.