We respond personally.
Not from a script.
Every message is read and answered by a real person within 1 to 2 business days. No ticket numbers. No copy-pasted replies.
How can we help?
Fill in the form and we will get back to you within 1 to 2 business days. For urgent matters, email us directly.
Message sent
Thank you for getting in touch. We will get back to you personally within 1 to 2 business days.
Our response commitment
We respond to every message personally within 1 to 2 business days. You will not receive an automated reply, a copy-pasted FAQ response, or a ticket number. You will receive a real answer from a real person.
Might answer your question faster
Frequently asked questions
Results, safety, usage, returns and more
Returns policy
30 day returns, how to start a return
Warranty policy
18 month coverage, what is included
Shipping information
Delivery times, tracking, free UK delivery
Is Lumé right for me?
Suitability guide, skin conditions, contraindications
We handle all of these directly.
We are a small brand. There is no customer service team. Every query goes to someone who knows the product, knows the science, and can give you a proper answer.
Orders and delivery
Order status, delivery updates, missing parcels, address changes. Include your order number for a faster response.
Contact usReturns and refunds
Unhappy with your purchase or want to start a return within 30 days. We deal with these quickly and without friction.
Read returns policyWarranty claims
Device fault within 18 months of purchase. Email us with your order number and a description or photo of the issue.
Start a claimProduct and skincare questions
Not sure if Lumé is right for your skin, your routine, or a specific condition. We will give you an honest answer, even if it means telling you not to buy.
Skincare concerns guideScience and research
Questions about the evidence behind LED therapy, specific wavelengths, or the claims on our website. We take these seriously.
Read the sciencePress and partnerships
Media enquiries, collaboration opportunities, or retail partnership interest. Get in touch and we will respond to genuine enquiries.
Get in touch